Our support team is online 24 hours a day, 7 days a week. Live chat is the fastest channel for account questions; email is the right place for anything you would like in writing — including bonus disputes, KYC, payment issues and complaints. We answer in English and (for QC-registered players) in French during the hours noted below.
Pick the channel that suits your question. All three reach the same team.
| Channel | Availability | Typical response |
|---|---|---|
| Live Chat (in-account & footer widget) | 24 / 7 | Under 2 minutes |
| Email — [email protected] | 24 / 7 | Under 24 hours |
| Phone (VIP players only) | 09:00 – 22:00 ET, daily | Immediate |
| French live chat & email | 09:00 – 23:00 ET, daily | Same as English channels |
For the fastest resolution, write directly to the department that handles your question. We monitor every mailbox below 24/7.
We take complaints seriously and aim to resolve every concern through the structured process below. Each stage has a target response time so you always know when to expect a reply.
If you are concerned about your own gambling or that of someone close to you, please reach out — confidentially and without judgement.
Zinx Responsible Gaming team — [email protected] — answered 24/7.
ConnexOntario — confidential, free, available 24/7:
📞 1-866-531-2600 · 📲 Text CONNEX to 247247For provincial helplines, the resources table on our Responsible Gaming page covers AGLC GameSense (AB), BCLC GameSense (BC), the Manitoba Gambling Help Line, Loto-Québec Mise raisonnable (QC) and Atlantic Lottery Game Wise (NB, NS, NL, PE).
Zinx Casino is operated by Canadix Limited and licensed by the Kahnawake Gaming Commission.
All scheduled hours on this page are stated in Eastern Time (ET), which we use as our reference because most Canadian players sit between Eastern and Pacific. 24/7 channels (live chat, support@, payments@, kyc@) are unaffected by the schedule and are answered around the clock. The Zinx office does not host walk-in customer service — please use the channels above.
Follow Zinx for promotions, product news and event coverage. Note that customer-support requests are not handled through social DMs — please use the official channels above for anything account-related.
Email [email protected] with your Account email, the original support-ticket reference, and a clear description of the outstanding issue. After internal review, you may also escalate at no cost to eCOGRA, IBAS, or directly to the Kahnawake Gaming Commission. The full step-by-step path is in section 3.
Our offices do not host walk-in customer service. All account, payment and verification matters are handled through the channels above — live chat is the fastest way to reach us.
Live chat is staffed 24/7 and typically responds within 2 minutes. Email [email protected] is the right channel for issues you want in writing — for example, formal complaints, large-withdrawal queries, or anything you may want to reference later.
Yes — French support is available via live chat and email between 09:00 and 23:00 ET daily. Outside these hours your message will be answered by our English team. For Quebec residents, our Responsible Gaming resources also point to Loto-Québec Mise raisonnable, which provides French-language helpline coverage.
Email [email protected] with screenshots, your device and browser, and the time the issue occurred. If the problem affects gameplay or payments, our team will route it to engineering immediately and we will keep you updated until resolution.
Email [email protected]. Our DPO handles all PIPEDA, Loi 25 and PIPA requests, including data access, correction, deletion and complaint escalation. Standard response time is up to 30 days, per PIPEDA practice.
Related: Terms & Conditions · Privacy Policy · Responsible Gaming · Betting Rules.
